Who we are

Our website address is: https://firtreetheatre.co.uk

Fir Tree Theatre is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.  The purpose of this Privacy Policy is to give you a clear explanation about how we use the information we collect from you.

 

About Us

We are a company and registered in England under company number 15449897 our registered address as set out below.

The Firs, Hinksey Hill, Oxford, Oxfordshire OX1 5BD

 

How do we collect your personal information?

We collect your information when you interact with us. This could include booking tickets, by phone, or in person. It could also be when you sign up to receive updates from us by email.

 

We collect personal information when you:

1.  Buy tickets via Fir Tree Theatre and other theatres.
2.  Make a donation.
3.  Make a reservation one way or another.
4.  Contact us by phone or email to find out information about course, plays or being kept informed of our activities.
5.  Visit our website.

From time to time, we may also get data about you from third parties.

 

What information do we collect about you?

We only collect the information that’s necessary to carry on our business,

The type of information we collect depends on where and when it is gathered.

Information we obtain directly from you:

When you contact us, whether it is to find information, purchase tickets or other items from us, by post or phone, we need to collect information from you in order to provide the service or information you are requesting or to process your application.

If you contact us with feedback online, by email, by phone or in person:

We keep a record of feedback correspondence which is given anonymously, to help us improve our services.

 

Why do we collect this information, and what do we do with it?

The main reasons we collect information are to provide a service you have requested, to keep you up to date with news and events, to personalise your communications, or to contact you if we need to obtain or provide additional information. The information we collect about our audiences also helps us understand how we can best meet their needs.

We will use your information for the purposes listed below on the basis of:

• our performances information,
• your consent (where we request it);
• our need to comply with a legal or regulatory obligation; or
• our legitimate interests

To send you marketing communications.

We will use your personal information to:

• keep you up-to-date with news,  events, and information, should you so wish.
• Social Media platforms such as Facebook, Twitter and Instagram or via other third-party advertising that may appear on other websites you use.
• help make the experience of using our website better and to personalise the service you receive from us.
• understand your interests and personalise communications to you.

Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation).

 

Where do we keep your information?

We’re committed to protecting your personal information, which is paramount to our relationship with you.  No unauthorised access or use of your information that we hold for you, is accessible, except to the Management Team.  We hold your rights in high regard.

 

How long do we keep your information for?

We will keep your information only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to fulfil our legal obligations. We will not keep more information than we need.

 

Is your information shared with any third parties?

We never share any personal information with or to any third parties for marketing purposes without your prior consent.

 

How can you manage your personal information?

You can access and amend the personal information that we hold for you, or request that we stop contacting you at any time.

 

How to exercise your rights

​You may exercise your rights above by contacting us using the contact details at the top of this Privacy Policy and we will comply with your requests unless we have a lawful reason not to do so.

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

 

Changes to this Privacy Policy and your duty to inform us of changes

We may make changes to this Privacy Policy from time to time. We will post any changes to our website, and we may notify you of any material changes by e-mail.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us by updating your profile account information or contacting us via the contact details at the top of this Privacy Policy.